1. UK MAINLAND SHIPPING COSTS

• Orders under £99 will be £8.49 shipping
• Orders £99 or more: FREE shipping 🎉

BUT... bulky or awkward items still carry a surcharge:

• £5 per 50L soil bag
• £15 for large tents, trays, 6ft poles, etc.
• £2.50 per extra 5KG of Coco bricks (over 15KG)
• Anything that needs to go on a pallet; from £60 pallet

If you're in the Highlands, Islands, NI, or similar, there's a flat £27 charge + any surcharges. These all get added automatically at checkout.

1.1 Missed or Failed Deliveries

If your parcel comes back to us because you weren't in, didn't collect it, gave us the wrong contact/address details, or didn't respond to the courier, we'll offer to resend or refund:

• Resend - the reship fee is whatever you paid for shipping the first time round. If your original order had free shipping, we'll work out the reship cost based on what it actually costs to send it again.
• Pallet items - reship starts from £60, but can be more for remote areas (Highlands, Islands, NI, etc.) - same surcharges that applied the first time.
• Refund instead - minus courier costs and a 15% admin/restocking fee. See our Refund Policy.

Please double-check your delivery details and track your parcel to avoid this altogether.

2. UK SHIPPING TIMES

We usually dispatch within 1-2 working days, and send on a next-day delivery after that (mainland UK). However, some parts of the UK like Scottish Highlands may take 2 days to ship.

Some delays are out of our hands (stock levels, courier hiccups, bank holidays, peak sales), so please allow up to 5 working days before chasing.

For urgent orders or Saturday delivery, call us first to check stock: 020 8686 9643

2.1 Previously Used Courier Preferences

If you've previously agreed a delivery preference with a courier (e.g. leave in porch/shed), they may apply this again.

We do not control these preferences and are not liable for damage, theft, or loss if you've opted for one. If you believe this might be an issue, let us know before placing your order and we'll do what we can.

3. INTERNATIONAL ORDERS

3.1 Do you ship outside the UK?
Yes, worldwide 🌍. UK VAT comes off automatically at checkout.

Germany? Gute Nachrichten! 🇩🇪
We're German VAT registered, so German orders ship DDP. VAT and customs are handled by us up front - nothing extra to pay when it lands.

Everywhere else in the EU (and the rest of the world)?
These orders ship DAP - that's the standard for goods sent from the UK. Your order price doesn't include your country's VAT or duty. You're responsible for any local VAT, customs duty, or clearance charges the courier or customs authority asks for when the parcel arrives. For parcels worth €150 or less this can include a temporary EU customs duty (currently around €3 per tariff item) - but that's collected by the courier or customs on delivery, not by us at checkout. Full detail on our Shipping Policy.

You must give us a valid email and phone number so the courier or customs can reach you if they need payment or paperwork.

3.2 Delivery Costs
Our shipping system isn't perfect just yet, but for most of Europe, delivery starts from €35. If actual costs are significantly higher, we'll contact you with a final quote - pay the difference or cancel for a full refund.

Want a custom quote first? Email [email protected] with your order.

3.3 Delivery Times
Europe: usually 2-4 working days, though parcels can sit in customs for up to a week. Rest of world varies - delays can happen.

3.4 What if you don't pay, or customs can't clear it?
No payment means no parcel. Simple as that.

If you ignore a customs payment request, don't respond to the courier, or your paperwork doesn't stack up, the parcel can be delayed, returned, or destroyed - and none of that is on us.

If it comes back to us, you won't get your full refund. We'll deduct:

• Original shipping costs (non-refundable)
• Return courier charges
• Any unpaid customs or carrier fees billed back to us
• A 15% admin/restocking fee

If the parcel's destroyed, abandoned, or lost because charges weren't paid, no refund at all.

This doesn't apply to Germany - DDP orders are sorted by us.

All our electrical products are UK spec - UK plug, UK 230-240V voltage.

If you're ordering from outside the UK, sorting a plug adapter or checking your local voltage is compatible is on you. We don't rewire, re-plug, or convert voltage before dispatch, and we're not liable for damage caused by using UK-spec electrical items on an incompatible supply. Full detail on our Shipping Policy.

We'll ship almost anything to almost anywhere - if it fits in a box, we can put a label on it. But getting it through customs at the other end is on you.

It's your job to know whether the product you're ordering is legal to import into your country, whether it needs a licence or extra paperwork, and whether restrictions apply to that specific item.

With over 7,000 products shipping worldwide, we can't check every country's import rules for every item - so we don't.

If your parcel is delayed, returned, or destroyed because of import restrictions or missing paperwork on your end, the same fees apply as above (shipping, return costs, customs fees, 15% admin). Full detail on our Shipping Policy.

Full details on return windows, conditions, and refund calculations are on our Refund Policy - one page, always up to date.

You've got 14 days after receiving your order to cancel entirely, and if you cancel after dispatch, shipping plus a 15% fee comes off your refund. Full detail on our Refund Policy.

Check your parcel before you sign for it, and report any transit damage, missing items, or wrong items within 24 hours - faults that show up later are a separate process. Full detail on our Refund Policy.

If your parcel goes missing, tell us in writing within 7 days of the expected delivery date so we can start a claim with the courier. Full detail on our Refund Policy.

Approved refunds go back to your original payment method, minus any deductions covered elsewhere - allow up to 10 working days once confirmed. Full detail on our Refund Policy.