Shipping & Returns

Shipping Policy

We pride ourselves on providing fast and efficient deliveries on all orders. We also respect our customers privacy so all parcels are discretely wrapped with no box logos visible. Next day delivery is available on orders made before 1pm subject to stock availability and the remoteness of your location. Orders made on Friday before 1pm will be delivered the following Monday.

Full insurance on all orders. Items damaged in transit need to be reported to us within 48hrs of delivery.
Next day deliveries are sent with our partners APC Couriers or DPD , and some rare circumstances by next day Royal Mail.
Parcel tracking is available on all orders via email and text.

Delivery Costs

We have a flat rate of £7.00, however typically heavy bags of growing medium incur an extra charge of £2.50 per bag for deliveries to the UK mainland if the order is less than £100. We offer free standard and next day delivery on all orders over £100 to UK mainland addresses! We do not currently ship internationally.

Return & Exchange Policy

Here at The Hydro Bros we offer a 15 day "no quibble" money back guarantee on all purchases. Should you ever be dissatisfied with your purchase in any way even if you simply change your mind you can send the goods back to us within 15 days for a full refund. Please note that goods will need to be in their original packaging and not have any visible signs of use. Items can be returned to us at The Hydro Bros, Unit 12 Progress Business Park, Progress Way, CROYDON CR04XD

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CROYDON STORE HOURS

10:00 -18:00   Weekday
10:00 - 17:00  Saturday

11:00 - 14:00  Sunday

 

Unit 12, Progress Business Park, Progress Way, Croydon CR0 4XD

Phone: 020 8686 9643

Email: info@thehydrobros.com

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