What is Klarna?

Klarna allows you to pay later in interest free amounts! Either split it into 3 bitesized amounts allowing you to spread the cost, or pay it all off within 30 days.

What Do I Need To Pay With Klarna?

  • A UK Bank Account
  • You're 18 years of age or older
  • A resident of the UK

If Klarna Gives Me The Option To Pay After Delivery Within 14 Or 30 Days, Does A Credit Search Take Place Against Me?

Neither Klarna nor TH Bros LTD (t/a The Hydro Bros) LED run credit searches against you that could impact your credit rating. Klarna may run a quotation search which is an enquiry which only you, and other companies, can see and which does not affect credit scoring.

Is My Payment Information Safe?

Payment information is processed securely by Klarna. No card details are transferred to or held by TH Bros LTD (t/a The Hydro Bros). All transactions take place via connections secured with the latest industry standard security protocols.

How Does Klarna Pay After Delivery Work?

After TH Bros LTD (t/a The Hydro Bros) has sent your order, you will receive an email with payment instructions, telling you when you need to pay by, it's typically 14 or 30 days after the order is shipped. If you do not have your email to hand, you can contact Klarna's Customer Service here.

What Do I Need To Provide When I Make A Purchase?

If you want to make a purchase with Klarna you need to provide your name, address and email address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important, that you give the correct details, as otherwise you will not receive the payment information and so be liable for delayed payment fees.

Why Have I Not Been Offered Pay After Delivery?

Although Pay After Delivery is widely promoted it is not always universally available. The Pay After Delivery method is automatically generated by algorithms that are dependent upon a number of factors including amount of order, the e-store, previous order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout

How Do I Pay For My Order?

If you have received your goods and want to pay, either log in at www.klarna.com or click the link from the email Klarna sent you regarding this order. If you cannot log in to pay, contact Klarna's Customer Service.

Have You Received My Payment?

If you pay by card, TH Bros LTD (t/a The Hydro Bros) will confirm your order right away. If paying by Pay After Delivery, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, you can always check the status of your order and payments by logging in at www.klarna.com.

I Still Have Questions Regarding Payment, Can I Speak To Someone At Klarna?

You can read the terms and conditions here:

Visit Customer Service for Live Chat or call 020 300 50833
Monday - Saturday 9.00 AM - 6.00 PM, closed Sunday.


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